1 GENERAL
What is SNEAKFIT?

SneakFit is a platform that helps you Discover & Book all kinds of fitness classes nearby based on your choice of activity, budget & location.


How do I join SNEAKFIT?

Follow these 5 simple steps to join SneakFIT community!

  1. Click the Login button on the homepage.
  2. Click Sign up with Facebook or your email address
  3. Fill in your information and click "Submit"
  4. Choose the membership/fitness pass you want by going to desired page
  5. Select Membership,Click "Book" enter payment details and enjoy!

What is the Fitness Pass?

Fitness Pass is a new kind of Gym Membership that grants you access to thousands of different classes at studios and gyms in your city with number of visits per studio depending on your plan type.

You can book and explore classes ranging from yoga to Strength to Zumba to Crossfit – the options are truly endless!

Prices of Fitness Pass could be found on the homepage.


How do I Register?

You can Register Online on sneakfit,allevents,paytm,insider,worldmarathons and Offline at Decathlon in Gomtinagar Lucknow.


Can I also buy membership of a particular gym or fitness studio?

Yes,if you're really that disciplined.We provide exclusive discount on every membership,and we have partnered with your favourite studios in the city.


If you are too busy and unable to visit fitness studios?

No Problem,we have a solution.We provide you with Personal trainer at home.Let us know which activity you would like to take up Slimming/Fat Loss,Yoga,Zumba,Strength training and we will be at your doorstep with the lowest price guaranteed.


Where can I see list of gym and studios on SNEAKFIT?

Select the Location where you want to search studios and the particular activity you're looking for and click the search button. A list of all the studios will appear infront of you.


Where can I see coupons provided by SNEAKFIT?

You can see the currently available coupons on top of the homepage or you could login and look for active coupons in the coupon section of the Dashboard.


Can I book Free trails session of Gym/studios?

Yes you can book Unlimited Free trail sessions for studios by going to their page and book for trail for the activity you want to pursue.In case you wont find any trail listing then that Studio does not provide any free trails and can book a paid session to try them out.


Can I partner my brand with SNEAKFIT?

Of course! We’re thrilled to hear that you are thinking of joining our community.

Reach us from the Contact us page or write us at sneakfitness@gmail.com


Can I refer friends to SNEAKFIT?

We love when you spread the word about Sneakfit to your friends and family! Though we donot have any referral program yet but if you refer you would surely be at benefit in future.


I am having a issue on SNEAKFIT?

We are really sorry for any inconvinience caused to you,We are always there to help you out on anything you want. You could check our FAQ's, still if you dont find a solution contact us from the contact page or write an email to us on sneakfitness@gmail.com and we will get back to you very soon.


What cities is SneakFit available in?

It is currently available in Indore & Lucknow. Dont worry we are coming to your city shortly.


What fitness options could I book on SneakFit?

You can book Gym floors,Zumba,Yoga,CrossFit,TRX,Aerobics,Kickbox,Swimming,Indoor and Outdoor sports fields and many more workout forms and we are trying to introduce more.  


Why should I rate and review an activity?

We are a community of SNEAKFitters who enjoy good workouts. SNEAKFitters’ ratings and reviews are the best way for us to help you find classes you’re interested in. They also provide us with valuable feedback we can deliver to our studio partners so they can make their classes even better.


Where could you get some Fitness tips?

We have linked our Social Media Pages on the home page and we post tips,fact very frequently. Also you can check out our blog for interesting articles and stories.


2 ACCOUNT INFORMATION
How can I change my email address, name and phone number?

For the above changes, just go to My Profile from Dashboard or drop down from top right and you can change your details.


How can I change my password?

You can change your password from your profile section in your Dashboard.


How to add Favourites?

To add favourites go to any studio and click on the heart icon on the header image and then you can check that studio in your favourites section in the dashboard.


More Question?

You can Contact us and submit your query or write us on connect@sneakfit.in


3 BOOKINGS
What types of bookings could be made?

You could either book a studio membership or go with the fitness pass.You can also buy 1 Session,so you pay only when you go.


How can I make a booking?

You can buy the fitness pass by clicking on it on the home page.

If you are looking to buy gym/studio membership you can search and buy it on the studio page under 'studio fees'. And then fill the starting date of the membership and your details , then make the payment through the available options.

 


Can I make booking for my friend?

When buying studio membership or booking a session you could make a booking for a friend.

But incase of Fitness Pass you cannot make bookings for anyone else,anyone found doing this would be responsible for any strict action taken by SNEAKFIT.


What is the membership cancellation policy?

Our cancellation policy is any membership brought through SNEAKFIT would only depend on the studio/Gym, though you can transfer your membership.

 

 


What if I can’t make it for the activity that I have purchased for myself ?

Incase of Session booking you could let us know and we would carry forward to the day you want.We are always happy to help!


How to view Bookings?

You can go to your Dashboard and list would be displayed 

Memberships- Monthly memberships you have purchased

Upcoming-Upcoming classes you have booked under Fitness Pass

Past-Classes you have booked in Past under Fitness Pass


The activity I want is fully booked - what should I do?

No problem we have hundreds of classes to choose from.

Activity spaces are limited, especially at certain times of day when the demand can be really high. If there is an activity that you can't get a space in, be sure to tell us so we can let our partner know that there is a high demand for their class and suggest that they open up more slots in the future.


What are the payment options available at the website?

You can either pay online using your credit/debit card, net banking, wallets. 

Also, you can pay through cash at the Gym/Studio you have booked.


4 FITNESS PASS
What is a Fitness Pass?

Fitness Pass is a new kind of Gym Membership that grants you access to thousands of different classes at studios and gyms in your city with number of visits per studio depending on your plan type.

You can book and explore classes ranging from yoga to Strength to Zumba to Crossfit – the options are truly endless!

Prices of Fitness Pass could be found on the homepage.


How do I join Fitness Pass?

Follow these 5 simple steps to buy the Fitness Pass

  1. Go to sneakfit.in and Click on Fitness Pass
  2. Sign up with Facebook or your email address
  3. Fill in your information and click "Create Account"
  4. Choose the Fitness Pass plan that suits you best and click “Select”
  5. Enter payment details, and Pay. Start booking classes through Classes section at the top and enjoy!

Can I use Fitness Pass in multiple cities?

Yes, you can use a Fitness Pass membership in any of our partner cities! 


After buying the Fitness Pass can I access any studio?

After you have paid for the fitness pass, you have to book classes from our 'Classes' section and then you can attend that class. Popular classes may fill up fast so we give you option to book classes upto 7 days.   

All the classes could only be booked through SNEAKFIT only and incase any arrangements made directly through the studio SNEAKFIT would not be liable to any problems that might occur.


Is Photo Identity mandatory?

Yes photo identity is mandatory when booking classes.

 


Do I have to reserve an activity in advance?

Activities available to you will be bookable via website. Do note that some activities are popular and there may be limited slots available, so make sure to plan in advance. 

You can reserve activities on SNEAKFIT up to two weeks in advance.


Can I make a last minute reservation?

Yes! Do check the schedule for the next available class. Most of the service providers accept bookings up to 5 mins in advance, while some would require one- or two-day prior reservation. If it’s an activity you really want to do, secure your spot by reserving early!


Can I arrive late to my session?

It is recommended to arrive early to your booked session - we recommend at least 15 mins earlier but some partners may have longer requirements. Be sure to check out the description of the classes upon booking! 

Do note that our partners reserves the right to deny your entry to the class as they see fit due to safety concerns or slots availability.


I just accidentally booked a class that I didn’t mean to book! What do I do?

We understand mistakes happen! We have implemented a two-step booking process to help ensure our users are able to review all reservation details a second time before they officially book a class. But if still it happened in fitness pass you have to go to that class.

 


What if I can’t make it for the activity that I have purchased for myself ?

When you can’t make it for the class it would be counted as taken and would be deducted from your account.


5 Running Event
What are the Categories at Lucknow Half Marathon 2018?

The Categories at Lucknow Half Marathon are

1.21KM Half Marathon

2.10KM Challenge

3.5KM Dash

4.1.5KM Kids Run


When is Lucknow Half Marathon and timing?

Lucknow Half Marathon is happening on 25 March 2018, from 5AM-12PM


How much is the Registration Fees?

Registration Fees is

21KM - Rs.785

10KM- Rs.750

5KM- Rs.460(With Racekit) & Rs.200 (Without Racekit)

1.5 KM Kids Run- Rs.275


What does Registration fees cover?

The fee covers entry to the event, BIB, race day t-shirt, finisher medal and hot breakfast.In without Racekit you donot get T-Shirt and Medal.In Kids Run you donot get Tshirts.


Can I transfer/cancel my registration? Will there be any refund?

Registration is non-transferable and the amount is non-refundable


For any other queries you can contact us

lkomarathon@gmail.com


Still have questions? Contact Us.

We love hearing from you.